We sincerely hope you are delighted with your Hazaki purchase, however if you are not satisfied you may return your order for a refund or exchange within 14 calendar days of purchase, for any reason.
Returned items must be unused, in perfect out of the box condition with undamaged original packaging and include the original receipt.
All products are quality checked before they are sent.
***International orders : return is possible but the client will have to pay for the shipping fees.
HOW TO RETURN
For assistance please contact us by email at email@example.com, ensuring to quote your original order number.
We will respond within 48 hours with further instructions.
Please allow up to 3 business days for your return to be processed once your return has been received. Once the return has been approved you will receive a refund confirmation email.
Return freight will be at the buyers expense, when sending the returned items please ensure to package them well to prevent damage, take out tracking and any applicable insurance with your chosen carrier.
BREAKAGE OR DISCREPANCIES
If there are any problems with your order, please notify us within 48 hours of receipt of shipment. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for 30 days for future inspection by the carrier.
THE HAZAKI ETERNAL GUARANTEE
In addition to the services offered, all Hazaki Knives are guaranteed for the lifetime of the original owner.
Hazaki guarantees its knife products against manufacturing defects on all material components provided they are properly used and cared for. The Lifetime Guarantee is non-transferable and does not cover normal signs of wear and tear, naturally occurring patina, rust, damage or breakage as the result of the users poor maintenance, nor loss or theft. If the exact product is not available for replacement or repair, a knife of equal value or similar function and style to the original will be supplied to the client — free of charge.
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